PayPal lets you pay quickly and securely — without sharing your payment details with us. Simply select PayPal at checkout, log in to your existing account or create one in minutes, and choose your preferred payment method.

💡 Don't forget — you can also split your order into 4 interest-free instalments with PayPal Pay Later, at no extra cost. A smarter way to get the furniture you love, without the upfront commitment.

PayPal will process your payment instantly and send you a confirmation — meaning your order can be dispatched without delay.

For more information, visit the official PayPal website.

Make sure your billing address matches the one registered with your payment provider, and that all payment details have been entered correctly. It's also worth trying to clear your browser cache or switching to a different browser, and ensuring your internet connection is stable before completing your purchase.

If you've tried the above and are still having difficulty, our friendly customer service team is on hand and ready to help — simply head over to our Contact Us page and we'll get back to you within 24 hours.

We accept all major payment methods for a smooth and secure checkout experience:American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay & Visa

At Cosy Furniture, we believe great furniture should come without hidden surprises — that's why we offer completely free delivery on every single order, no minimum spend required.

Every item is dispatched directly to your door at absolutely no cost to you — because at Cosy Furniture, delivery is always on us.

When will my item be dispatched?

If your item is in stock, your estimated delivery time is 2 to 4 working days. If your item is out of stock, you will receive an email with full delivery information. As soon as your order leaves our warehouse, you will receive a shipping confirmation email from Cosyfurniture.uk containing your estimated delivery details.

Will my items be delivered assembled?

As all items are made up of several components, they are unfortunately not delivered pre-assembled. However, all necessary instructions and tools are included in the box. We have made the assembly process as straightforward as possible so you can easily put your items together at home.

What should I do if I am not at home when my delivery arrives?

Please get in touch with our customer service team via our Contact Us page — we'll be happy to find the best solution for you.

Why has only one item been delivered?

Some of our products are packed across multiple parcels which are dispatched together. In some cases, parcels may travel in separate vehicles and therefore arrive on different days. Please allow a little extra time before getting in touch — your remaining items are on their way!

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We want you to be completely happy with your purchase at CosyFurniture. If for any reason you are not fully satisfied, we offer a 30-day returns policy — giving you plenty of time to make sure your new furniture is perfect for your home.

If you wish to return an item, please contact our customer service team within 30 days of receiving your order via our Contact Us page before sending anything back to us. Our team will guide you through the returns process step by step and provide you with all the necessary information to ensure your return goes as smoothly as possible.

Please include the following details in your message:

・Your full name

・Your order number

・The item(s) you wish to return

・The reason for your return

To be eligible for a return, items must be in their original condition, unused and in their original packaging. Once your return has been received and inspected by our team, we will process your refund as quickly as possible.

Please note that returns must be initiated within 30 days of delivery — unfortunately we are unable to accept return requests made after this period.

At CosyFurniture, your satisfaction is our priority — and we will always do our very best to ensure you are completely happy with your experience.

Once your return has been received and inspected by our team, you will be refunded the full 100% of your original order value — every penny, guaranteed.

Your refund will be returned directly to the original payment method used at checkout, whether that is your credit or debit card, PayPal account, Apple Pay, Google Pay or any other payment method used at the time of purchase. You will not be issued store credit or vouchers unless specifically requested — your money goes straight back to where it came from.

Refunds are typically processed within 5 to 10 working days of us receiving your returned item, depending on your bank or payment provider. You will receive a confirmation email as soon as your refund has been processed, so you can keep track of everything with complete peace of mind.

At CosyFurniture, we believe in complete transparency — what you paid is exactly what you get back, no deductions, no administration fees and no small print.

We sincerely apologise if you have received an incorrect item — we completely understand how frustrating this can be, and we will do everything in our power to put it right as quickly as possible.

If you believe you have received the wrong item, please contact our customer service team via our Contact Us page as soon as possible, providing the following details to help us resolve the issue promptly:

・Your full name

・Your order number

・The name or reference of the item you received

・The name or reference of the item you originally ordered

・A photo of the incorrect item received (if possible)

Once we have received your message, our team will investigate the matter straight away and get back to you within 24 hours with a solution. Depending on the nature of the issue, we will either arrange for the correct item to be dispatched to you as a priority, or discuss the most suitable resolution for your situation.

At Cosy Furniture, we hold ourselves to the highest standards — and whilst mistakes can occasionally happen, we are fully committed to making sure every customer is completely satisfied with their experience.

We'd love to hear from you! Whether you have a question about one of our products, need help with your order, or simply want to know more about CosyFurniture, our friendly customer service team is always on hand and ready to help.

The easiest way to reach us is via our Contact Us page, where you can send us a message directly. We aim to respond to all enquiries within 24 hours on working days — so you won't be left waiting long.

We kindly ask that you include the following information in your message to help us assist you as quickly as possible:

・ Your full name

・ Your order number (if applicable)

・ *A clear description of your question or concern

Our team works hard to ensure every customer receives a prompt, helpful and personal response — because at Cosy Furniture, great service is just as important to us as great furniture.