Refund policy

At CosyFurniture, we want you to be completely happy with your purchase. If for any reason you are not fully satisfied, we offer a simple and hassle-free returns process.

Easy Returns Within 30 Days

You have 30 days from the date of receiving your order to return any items. Items must be unused, in their original condition and returned with their original packaging, labels and accessories.

Our friendly customer support team will guide you through every step of the process.

Restocking fee: £0 — we never charge restocking fees on returns. Ever.

Returns Policy Overview

• Returns period: You have 30 days from the date of receiving your order to return any items.

• Condition: Items must be unused, in their original condition and returned with their original packaging, labels and accessories.

• Easy returns: Our friendly support team will guide you through every step of the process.

• Restocking fee: £0 — we never charge restocking fees on returns. Ever.

Return Shipping Costs

• Faulty or incorrect items: No cost to you whatsoever. This applies when the item received is incorrect, damaged in transit or faulty in any way — we will cover all return shipping costs in full.

• Change of mind returns: The actual return shipping cost is covered by the customer. This applies when the wrong item was ordered, the item does not fit or is no longer wanted. Please note that original delivery charges are non-refundable.

How to Return an Item

1. Contact us: Send an email to contact@cosyfurniture.uk with your order number and reason for return.

2. Pack your item: Carefully repack the item in its original packaging, including all accessories, labels and documentation.

3. Send it back: Ship your return following the instructions provided in your return authorisation email. We recommend using the carrier or shipping method specified in that email.

Refund Process

• Inspection: Upon receiving your return, we will carefully inspect the item to ensure it meets our returns criteria.

• Refund timeframe: Once approved, your refund will be processed promptly. Please allow up to 7 working days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for a different size, colour or product, simply get in touch with us at contact@cosyfurniture.uk and our friendly team will be happy to arrange a swift and hassle-free exchange for you.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These products will be clearly marked as non-returnable on their individual product pages, so you can shop with complete confidence and clarity.

Still Have Questions?

Visit our FAQ page at https://cosyfurniture.uk/pages/frequently-asked-questions or get in touch with our friendly customer service team — we are always on hand and happy to help.

Contact

We respond to all enquiries within 24 working hours.

Legally registered company in the United States of America

Legal name: CENTURIE LLC
Trading name: CosyFurniture
Legal structure: Limited Liability Company (LLC)

Registered address
1111 South Governors Avenue
Dover, DE 19904
United States of America

Customer Service

International phone number: +44 7418 357470

Email: contact@cosyfurniture.uk

Customer service hours:

Monday to Friday, 10am to 6pm (Paris time)

Closed on Saturdays, Sundays and public holidays

Useful Links

Contact Us: https://cosyfurniture.uk/pages/contact

FAQ: https://cosyfurniture.uk/pages/frequently-asked-questions

Track Your Order: https://cosyfurniture.uk/apps/parcelpanel