Legal notice

Definitions

Customer:

Any professional or natural person with legal capacity within the meaning of applicable civil law, or any legal entity, who visits the Site to which these general terms and conditions apply.

Services: The products and services made available to Customers by CosyFurniture via the Site.

Content:

All elements constituting the information present on the Site, including but not limited to texts, images and videos.

Customer Information:

Hereinafter referred to as "Information", corresponding to all personal data that may be held by CosyFurniture for the purposes of account management, customer relationship management, and for analytical and statistical purposes.

User:

Any internet user connecting to and using the aforementioned Site.

Personal Information:

"Information which, in any form whatsoever, directly or indirectly, allows the identification of the natural persons to which it applies", in accordance with applicable data protection legislation.The terms "personal data", "data subject", "processor" and "sensitive data" shall have the meanings defined by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Website Presentation

In accordance with applicable UK e-commerce regulations and consumer protection legislation, the following information is provided to users of the website cosyfurniture.uk regarding the identity of the parties involved in its creation and operation:

Owner: CosyFurniture by CENTURIE LLC, 1111 South Governors Avenue, Dover, 19904, Delaware, United States of America

Publication Manager: CosyFurniture – contact@cosyfurniture.uk

The publication manager is a legal entity.

Webmaster: CosyFurniture – contact@cosyfurniture.uk

Hosting Provider: Shopify – 150 Elgin Street, Suite 800, Ottawa, Ontario, K2P 1L4, Canada

Telephone: +1 650 253 0000

Data Protection Officer: CosyFurniture – contact@cosyfurniture.uk

2. General Terms and Conditions of Use

This Site constitutes an intellectual work protected under applicable intellectual property legislation and international regulations. Customers may not in any circumstances reuse, transfer or exploit for their own purposes all or any part of the elements or works contained on this Site.

Use of the cosyfurniture.uk website implies full and unreserved acceptance of the general terms and conditions of use described herein. These terms and conditions may be amended or supplemented at any time — users of the cosyfurniture.uk website are therefore encouraged to consult them regularly.

This website is normally accessible to users at all times. However, CosyFurniture reserves the right to interrupt access for technical maintenance purposes, and will endeavour to notify users of the scheduled dates and times of any such interruption in advance wherever possible.

The cosyfurniture.uk website is updated regularly by CosyFurniture. Similarly, these legal notices may be amended at any time — they are nonetheless binding upon the user, who is encouraged to refer to them as frequently as possible in order to remain informed of any changes.

3. Description of Services Provided

The cosyfurniture.uk website is intended to provide information regarding all of the company's activities. CosyFurniture endeavours to provide information on the cosyfurniture.uk website that is as accurate as possible. However, CosyFurniture cannot be held liable for any omissions, inaccuracies or deficiencies in the updating of information, whether caused by CosyFurniture itself or by third-party partners who supply such information.

All information published on the cosyfurniture.uk website is provided for general information purposes only and is subject to change. Furthermore, the information contained on the cosyfurniture.uk website is not exhaustive and is provided subject to any amendments that may have been made since it was last updated.

4. Contractual Limitations on Technical Data

This Site uses JavaScript technology. CosyFurniture cannot be held liable for any material damage arising from the use of the Site. Users of the Site agree to access it using up-to-date hardware that is free from viruses and with a fully updated, modern web browser.

The cosyfurniture.uk website is hosted by a provider in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The objective is to provide a service that ensures the highest possible level of accessibility. The hosting provider ensures the continuity of its service 24 hours a day, 365 days a year. However, the hosting provider reserves the right to interrupt the hosting service for the shortest possible periods, particularly for the purposes of maintenance, infrastructure improvements, infrastructure failures, or in the event that the services generate abnormally high levels of traffic.

CosyFurniture and the hosting provider cannot be held liable in the event of any malfunction of the internet network, telephone lines or computer and telecommunications equipment, particularly where such malfunction is caused by network congestion preventing access to the server.

5. Intellectual Property & Infringement

CosyFurniture holds the rights of use over all elements accessible on the website, including but not limited to texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication or adaptation of all or any part of the elements of the Site, by any means or process whatsoever, is strictly prohibited without the prior written authorisation of CosyFurniture. Any unauthorised use of the Site or any of the elements it contains will be considered an act of infringement and will be subject to legal proceedings in accordance with applicable UK intellectual property legislation, including the Copyright, Designs and Patents Act 1988.

6. Limitation of Liability

CosyFurniture acts as publisher of the Site and is responsible for the quality and accuracy of the Content it publishes. CosyFurniture cannot be held liable for any direct or indirect damage caused to a user's hardware when accessing the cosyfurniture.uk website, whether resulting from the use of hardware that does not meet the specifications outlined in section 4, or from the occurrence of a bug or incompatibility. CosyFurniture cannot be held liable for any indirect damages — such as loss of business or loss of opportunity — arising from the use of the cosyfurniture.uk website.Interactive spaces are made available to users, including the ability to submit enquiries via the contact page. CosyFurniture reserves the right to remove, without prior notice, any content posted in these spaces that contravenes applicable legislation, in particular provisions relating to data protection. Where applicable, CosyFurniture also reserves the right to pursue civil and/or criminal liability against any user responsible for posting content that is racist, abusive, defamatory or pornographic in nature, regardless of the medium used.

7. Personal Data Management

Customers are informed of the regulations governing marketing communications and the protection of personal data, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

7.1 Data Controllers

For Personal Data collected in the context of the creation of a User's personal account and their browsing activity on the Site, the data controller is: CosyFurniture. cosyfurniture.uk is represented by Arys Alexandre, its legal representative.

As data controller of the personal data it collects, CosyFurniture is committed to complying with all applicable data protection legislation. CosyFurniture is responsible for establishing the purposes of its data processing activities, providing its prospects and customers with complete information regarding the processing of their personal data — including obtaining their consent where required — and maintaining an accurate record of all processing activities in accordance with applicable regulations.

Whenever CosyFurniture processes Personal Data, CosyFurniture takes all reasonable measures to ensure the accuracy and relevance of such Personal Data in relation to the purposes for which it is processed.

7.2 Purposes of Data Collection

CosyFurniture may process all or part of the following data:

• To enable browsing on the Site and to manage and track orders and services requested by the user: connection and Site usage data, billing information, order history, etc.

• To prevent and combat online fraud (spamming, hacking, etc.): hardware used for browsing, IP address, password (hashed).

• To improve browsing experience on the Site: connection and usage data.

• To conduct optional satisfaction surveys on cosyfurniture.uk: email address.

• To conduct marketing communications (SMS, email): telephone number, email address.

CosyFurniture does not sell your personal data. Your data is used solely where necessary, or for statistical and analytical purposes.

7.3 Right of Access, Rectification and Opposition

In accordance with applicable UK data protection legislation, users of cosyfurniture.uk have the following rights:

• Right of access (Article 15 UK GDPR) and right to rectification (Article 16 UK GDPR) — to update and complete their personal data.

• Right to erasure (Article 17 UK GDPR) — where data is inaccurate, incomplete, ambiguous, outdated, or where its collection, use, communication or retention is prohibited.

• Right to withdraw consent at any time (Article 13-2c UK GDPR).

• Right to restriction of processing (Article 18 UK GDPR).

• Right to object to processing (Article 21 UK GDPR).

• Right to data portability — for data provided by the User where processing is based on consent or a contract and is carried out by automated means (Article 20 UK GDPR).

• Right to define the fate of data after death — Users may designate a third party to whom CosyFurniture should (or should not) communicate their data following their death.

• Upon becoming aware of the death of a User, and in the absence of instructions from that User, CosyFurniture undertakes to destroy their personal data, unless its retention is necessary for evidentiary purposes or to comply with a legal obligation.

If a User wishes to know how CosyFurniture uses their Personal Data, requests rectification, or objects to its processing, they may contact CosyFurniture in writing at:

CosyFurniture — cosyfurniture.uk

contact@cosyfurniture.uk

The User must clearly identify themselves — including providing a copy of a valid form of identification (such as a passport or driving licence) — and specify the Personal Data they wish CosyFurniture to correct, update or delete.

Requests for the deletion of Personal Data will be subject to any legal obligations imposed upon CosyFurniture, including those relating to the retention and archiving of documents. Users of cosyfurniture.uk may also lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint

7.4 Non-Disclosure of Personal Data

CosyFurniture undertakes not to process, host or transfer any Information collected from its Customers to a country outside the United Kingdom or one not recognised as providing an adequate level of data protection, without first informing the Customer. CosyFurniture nonetheless retains the right to choose its technical and commercial subcontractors, provided that they offer sufficient guarantees with regard to the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

CosyFurniture undertakes to take all necessary precautions to preserve the security of all Information collected, and in particular to ensure that it is not communicated to unauthorised parties. Should an incident affecting the integrity or confidentiality of Customer Information come to CosyFurniture's attention, CosyFurniture will notify the affected Customer as soon as reasonably practicable and communicate the corrective measures taken. CosyFurniture does not collect any "sensitive data" as defined under applicable data protection legislation.

Users' Personal Data may be processed by CosyFurniture's subsidiaries and subcontractors (service providers), exclusively for the purposes set out in this policy. Within the limits of their respective responsibilities and for the purposes outlined above, the main parties likely to have access to the data of cosyfurniture.uk users are principally the members of our customer service team.

8. Incident Notification

Despite all efforts made, no method of transmission over the internet and no method of electronic storage is completely secure. We are therefore unable to guarantee absolute security. In the event that we become aware of a security breach, we will notify all affected users so that they may take appropriate measures to protect themselves.

Our incident notification procedures are fully compliant with our legal obligations under UK law, including the requirement to report certain types of data breaches to the Information Commissioner's Office (ICO) within 72 hours of becoming aware of them, in accordance with the UK GDPR. We are committed to keeping our customers fully informed of all matters relating to the security of their account and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.

No personal information belonging to users of cosyfurniture.uk is published, exchanged, transferred, assigned or sold to any third party without the user's knowledge. The only circumstance in which such information may be transferred is in the event of the acquisition of CosyFurniture and its associated rights, in which case the prospective acquirer would be bound by the same obligations regarding the retention and modification of user data.

Security

To ensure the security and confidentiality of Personal Data, cosyfurniture.uk uses networks protected by industry-standard security measures, including firewalls, pseudonymisation, encryption and password protection.

When processing Personal Data, CosyFurniture takes all reasonable measures to protect it against loss, misuse, unauthorised access, disclosure, alteration or destruction.

9. Hyperlinks, Cookies & Internet Tags

The cosyfurniture.uk website contains a number of hyperlinks to other websites, published with the authorisation of CosyFurniture. However, CosyFurniture is not in a position to verify the content of such external websites and therefore accepts no liability in this regard.

Unless you choose to disable cookies, you agree that this Site may use them. You may disable cookies at any time, free of charge, using the options available to you as outlined below. Please note that disabling cookies may reduce or prevent access to some or all of the services offered by this Site.

9.1. COOKIES

A "cookie" is a small information file sent to the User's browser and stored on the User's device (e.g. computer, smartphone) (hereinafter "Cookies"). This file contains information such as the User's domain name, Internet service provider, operating system, and the date and time of access. Cookies cannot under any circumstances cause damage to the User's device.

CosyFurniture may process information relating to the User's visit to the Site, such as pages viewed and searches carried out. This information enables CosyFurniture to improve the content of the Site and enhance the User's browsing experience.

As Cookies facilitate browsing and/or the provision of services offered by the Site, the User may configure their browser to decide whether or not to accept them, so that Cookies are either saved to their device or, conversely, rejected — either systematically or depending on their source. The User may also configure their browser so that they are asked individually whether to accept or refuse Cookies before one is saved to their device. CosyFurniture wishes to inform the User that, in such cases, some features of their browser may not be fully available.

If the User refuses to allow Cookies to be saved to their device or browser, or deletes those already stored, the User is advised that their browsing experience on the Site may be limited. This may also occur when CosyFurniture or one of its service providers is unable to recognise, for technical compatibility purposes, the type of browser used by the device, its language and display settings, or the country from which the device appears to be connecting to the Internet.

Where applicable, CosyFurniture accepts no liability for any consequences arising from the degraded performance of the Site and any services offered via cosyfurniture.uk, resulting from (i) the User's refusal of Cookies, or (ii) CosyFurniture's inability to save or access the Cookies necessary for their operation due to the User's settings. Cookie management and User preferences vary depending on the browser used. Instructions can be found in the browser's help menu, which will explain how the User can update their Cookie preferences.

The User may, at any time, choose to express or modify their Cookie preferences. CosyFurniture may also engage the services of third-party providers to assist in collecting and processing the information described in this section.

UK GDPR / PECR compliance note: In accordance with the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR, non-essential cookies require the User's prior, freely given, and informed consent before being placed on their device. CosyFurniture uses a Cookie consent tool to collect and record this consent. The User may withdraw their consent at any time via the Cookie settings available on the Site.

Finally, by clicking on the social media icons for Instagram, Facebook, Pinterest, and TikTok displayed on cosyfurniture.uk — and provided the User has consented to the placement of cookies — these platforms may also place cookies on the User's devices (computer, tablet, or mobile phone).

These types of cookies are only placed on the User's devices subject to their consent. The User may, at any time, withdraw their consent to CosyFurniture placing such cookies by updating their preferences via the Cookie settings on the Site.

9.2. WEB BEACONS ("TAGS")

CosyFurniture may occasionally use web beacons (also known as "tags", action tags, single-pixel GIFs, transparent GIFs, invisible GIFs, and one-to-one GIFs), deployed via a specialist web analytics partner which may be located (and therefore store the corresponding information, including the User's IP address) in a foreign country.

These tags are placed both within online advertisements directing users to the Site, and across the various pages of the Site itself.

This technology enables CosyFurniture to evaluate visitor responses to the Site and measure the effectiveness of its campaigns (for example, the number of times a page is opened and the information consulted), as well as monitor how the User navigates the Site.

The third-party provider may collect information about visitors to the Site and other websites using these tags, compile reports on Site activity for CosyFurniture, and provide other services relating to the use of the Site and the Internet.

UK GDPR compliance note: Where web beacons involve the processing of personal data (including IP addresses), this must be disclosed in your Privacy Policy and covered by your Cookie consent mechanism, in line with UK GDPR and ICO guidance.

10. GOVERNING LAW AND JURISDICTION

Any dispute relating to the use of cosyfurniture.uk shall be governed by and construed in accordance with the laws of England and Wales.

In the event of a dispute that cannot be resolved amicably, the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Consumer rights note: In accordance with the Consumer Rights Act 2015 and The Consumer Contracts Regulations 2013, this clause does not affect the statutory rights of consumers resident in the United Kingdom, who retain the right to bring proceedings in their local jurisdiction where permitted by law.

Still Have Questions?

Visit our FAQ page at https://cosyfurniture.uk/pages/frequently-asked-questions or get in touch with our friendly customer service team — we are always on hand and happy to help.

Contact

We respond to all enquiries within 24 working hours.

Legally registered company in the United States of America

Legal name: CENTURIE LLC
Trading name: CosyFurniture
Legal structure: Limited Liability Company (LLC)

Registered address
1111 South Governors Avenue
Dover, DE 19904
United States of America

Customer Service

International phone number: +44 7418 357470

Email: contact@cosyfurniture.uk

Customer service hours:

Monday to Friday, 10am to 6pm (Paris time)

Closed on Saturdays, Sundays and public holidays

Useful Links

Contact Us: https://cosyfurniture.uk/pages/contact

FAQ: https://cosyfurniture.uk/pages/frequently-asked-questions

Track Your Order: https://cosyfurniture.uk/apps/parcelpanel