Privacy policy
ARTICLE 1 – PERSONAL INFORMATION WE COLLECT
When you place an order through our store, we collect the personal information you provide to us as part of our buying and selling process — including your name, delivery address, and email address.
When you browse cosyfurniture.uk, we also automatically receive your computer's Internet Protocol (IP) address, which helps us understand your browser type and operating system for security and performance purposes.
Email Marketing: Where you have given your explicit consent, we may send you emails about new arrivals, exclusive offers, and updates from Cosy Furniture. You may withdraw your consent at any time.
ARTICLE 2 – CONSENT
How do you obtain my consent?
When you provide your personal information to complete a transaction — such as processing a payment, placing an order, arranging delivery, or handling a return — we rely on contractual necessity as our lawful basis under the UK General Data Protection Regulation (UK GDPR). Your data is used solely for that purpose.
Where we wish to use your personal information for any other purpose, such as email marketing, we will always ask for your explicit consent beforehand, or give you a clear opportunity to opt out.
How can I withdraw my consent?
You have the right to withdraw your consent at any time. If you no longer wish to be contacted by us, or would like us to stop collecting or processing your personal information, please contact us at:
Email: contact@cosyfurniture.uk
You also have the right to request access to, correction of, or erasure of your personal data, in accordance with the UK GDPR. To exercise any of these rights, please reach out to us at the address above.
ARTICLE 3 – DISCLOSURE
We may disclose your personal information if we are required to do so by law, or if you are in breach of our Terms and Conditions of Sale and Use.
ARTICLE 4 – SHOPIFY
Our store is hosted by Shopify Inc., who provide the e-commerce platform that enables us to sell our products and services to you.
Your data is stored within Shopify's data storage systems and databases, as part of the Shopify platform. Your data is held on secure, firewall-protected servers.
Payment:
If you complete your purchase via a direct payment gateway, Shopify will store your payment card details. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is retained only for as long as necessary to complete your order, after which it is securely deleted.
All direct payment gateways comply with PCI-DSS, as managed by the PCI Security Standards Council — a joint initiative led by major card networks including Visa, Mastercard, American Express, and Discover.
PCI-DSS requirements ensure that your card details are handled securely by both our store and our payment service providers.
ARTICLE 5 – THIRD-PARTY SERVICES
In general, the third-party providers we work with will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.
However, certain third-party service providers — such as payment gateways and payment processors — have their own privacy policies governing the information we are required to share with them in connection with your purchase transactions. We recommend that you read their privacy policies carefully so that you understand how your personal data will be handled.
Please be aware that some providers may be located in, or operate from, a jurisdiction different to your own or ours. If you proceed with a transaction that requires the involvement of a third-party provider, your information may be subject to the laws of the jurisdiction in which that provider is based.
Once you leave cosyfurniture.uk or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms and Conditions of Sale and Use.
Some links on our website may direct you to external sites. We accept no responsibility for the privacy practices of those sites and strongly encourage you to review their privacy policies before providing any personal information.
ARTICLE 6 – SECURITY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that your information is not lost, misused, accessed without authorisation, disclosed, altered, or destroyed.
If you provide us with your payment card details, this information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Whilst no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional standards widely recognised across the industry.
ARTICLE 7 – AGE OF CONSENT
By using this website, you confirm that you are at least 18 years of age, in accordance with the age of majority in England, Wales, Scotland, and Northern Ireland. If you are a parent or guardian, you confirm that you have given your consent for any minor in your care to use this website.
ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. We encourage you to review it regularly. Any changes or clarifications will take effect immediately upon being published on this website. Where material changes are made to this policy, we will notify you here so that you are always aware of what personal data we collect, how we use it, and under what circumstances we may disclose it.
In the event that Cosy Furniture is acquired by or merges with another company, your personal data may be transferred to the new owners so that we may continue to provide you with our products and services.
DATA PROTECTION (UK GDPR)
Your personal data — including your delivery address and order details — will be shared with our trusted delivery partners solely for the purpose of fulfilling your order. All such partners are bound by strict data protection obligations in line with the UK General Data Protection Regulation (UK GDPR).
In order to provide you with a more personalised shopping experience, your information may be used in an anonymised form for analytical purposes. This means that no personally identifiable information is shared or processed in a way that could identify you as an individual.
To exercise your rights under the UK GDPR — including the right to access, rectify, or erase your personal data — please send your request to:
Email: contact@cosyfurniture.uk
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority, if you believe your data has not been handled in accordance with the law.
🌐 www.ico.org.uk | 📞 0303 123 1113
QUESTIONS & CONTACT INFORMATION
If you would like to access, correct, amend, or request the deletion of any personal information we hold about you, wish to raise a concern, or simply require further information about how we handle your data, please contact our Privacy Compliance Officer at:
Email: contact@cosyfurniture.uk
Website: cosyfurniture.uk
We aim to respond to all data-related enquiries within 30 days, in line with our obligations under the UK GDPR.
Still Have Questions?
Visit our FAQ page at https://cosyfurniture.uk/pages/frequently-asked-questions or get in touch with our friendly customer service team — we are always on hand and happy to help.
Contact
We respond to all enquiries within 24 working hours.
Legally registered company in the United States of America
Legal name: CENTURIE LLC
Trading name: CosyFurniture
Legal structure: Limited Liability Company (LLC)
Registered address
1111 South Governors Avenue
Dover, DE 19904
United States of America
Customer Service
International phone number: +44 7418 357470
Email: contact@cosyfurniture.uk
Customer service hours:
Monday to Friday, 10am to 6pm (Paris time)
Closed on Saturdays, Sundays and public holidays
Useful Links
Contact Us: https://cosyfurniture.uk/pages/contact
FAQ: https://cosyfurniture.uk/pages/frequently-asked-questions
Track Your Order: https://cosyfurniture.uk/apps/parcelpanel