Terms of service
OVERVIEW
This website is operated by CosyFurniture. Throughout this site, the terms "we", "us" and "our" refer to CosyFurniture.
CosyFurniture provides this website, including all information, tools and services available on it, to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices set out here.
By visiting our site and/or purchasing one of our products, you engage with our "Service" and agree to be bound by the following terms and conditions ("Terms and Conditions", "Terms of Service", "Terms"), including any additional terms, conditions and policies referenced herein and/or accessible via hyperlink. These Terms and Conditions apply to all users of the Site, including without limitation users who browse the site, vendors, customers, merchants, and/or contributors of content.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use any of the services offered on it. Where these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
Any new features or tools added to this store in the future shall also be subject to these Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or amendments to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.
UK Consumer Rights note: In accordance with the Consumer Rights Act 2015 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, these Terms and Conditions do not affect your statutory rights as a consumer. Where any provision of these Terms conflicts with your legal rights under UK law, your statutory rights shall prevail.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services to you.
ARTICLE 1 – CONDITIONS OF USE OF OUR ONLINE STORE
By accepting these Terms and Conditions, you confirm that you have reached the age of majority in your country, state or province of residence, and that you have given your consent for any minors in your care to use this website.
The use of our products for any unlawful or unauthorised purpose is strictly prohibited. You must not, in your use of the Service, violate any laws applicable in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses or any code of a destructive nature.
Any breach or violation of these Terms and Conditions will result in the immediate termination of your Services.
UK note: The age of majority in the United Kingdom is 18 years old, in accordance with the Family Law Reform Act 1969.
ARTICLE 2 – GENERAL CONDITIONS
We reserve the right to refuse access to our services to any person at any time, for any reason.
You understand that your content (excluding payment card information) may be transferred unencrypted, and that this may involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Payment card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express prior written authorisation.
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms and Conditions.
UK note: In accordance with the UK GDPR and the Data Protection Act 2018, any processing of personal data transmitted via this Service is carried out in compliance with our Privacy Policy, available on this website. Payment data is processed securely in accordance with PCI DSS standards.
ARTICLE 3 – ACCURACY, COMPLETENESS AND CURRENCY OF INFORMATION
We are not responsible if information available on this site is not accurate, complete or up to date. The content on this site is provided for general information purposes only and should not be relied upon as your sole source of information when making decisions, without first consulting more accurate, more complete and up-to-date sources. If you choose to rely on the content presented on this site, you do so at your own risk.
This site may contain certain historical information. Such information is, by its nature, not current and is provided for reference purposes only. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor any changes made to our site.
UK note: Notwithstanding the above, nothing in this clause shall limit or exclude our liability for any inaccurate product descriptions under the Consumer Rights Act 2015, which requires that goods and services be as described. Product information displayed on cosyfurniture.uk is maintained to the best of our ability and updated regularly.
ARTICLE 4 – CHANGES TO THE SERVICE AND PRICING
The prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We shall not be liable to you or any third party for any modification to prices, or any suspension or discontinuation of the Service.
UK Consumer Rights note: In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the price applicable to your order is the price confirmed at the time of purchase. Any subsequent price changes will not affect orders already placed and confirmed. All prices displayed on cosyfurniture.uk are inclusive of VAT where applicable.
ARTICLE 5 – PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through our website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our Returns Policy.
We have made every effort to display as accurately as possible the colours and images of our products as they appear on our store. We cannot guarantee that your device's screen will render colours with complete accuracy, as this may vary depending on your display settings and screen calibration.
We reserve the right, without being obliged to do so, to limit the sale of our products or services to any person, and in any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and prices may be modified at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service made on this site is void where prohibited by law.
We do not warrant that the quality of any products, services, information or other goods purchased or obtained by you will meet your expectations, nor that any errors in the Service will be corrected.
UK Consumer Rights note: Notwithstanding the above, under the Consumer Rights Act 2015, all products sold on cosyfurniture.uk must be of satisfactory quality, fit for purpose, and as described. These statutory rights are not affected by the above disclaimer. If a product does not conform to these standards, you may be entitled to a repair, replacement or refund. Please refer to our Returns Policy for full details.
ARTICLE 6 – BILLING ACCURACY AND ACCOUNT INFORMATION
We reserve the right to refuse any order placed with us. We may, at our sole discretion, reduce or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or from the same customer account, the same payment card, and/or orders using the same billing and/or delivery address. Should we modify or cancel an order, we will endeavour to notify you by contacting the email address and/or billing address or phone number provided at the time the order was placed. We reserve the right to limit or refuse orders that, in our sole judgement, appear to have been placed by merchants, resellers or distributors.
You agree to provide current, complete and accurate order and account information for all orders placed on our store. You agree to promptly update your account and other details, including your email address, payment card numbers and expiry dates, so that we can complete your transactions and contact you as necessary.
For further details, please refer to our Returns Policy.
UK note: In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you will receive a full order confirmation by email following any purchase made on cosyfurniture.uk. All payments are processed securely and in compliance with PCI DSS standards. You have the right to cancel your order within 30 days of receiving your goods, in accordance with your statutory right of withdrawal.
ARTICLE 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we exercise no monitoring, control or influence.
You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of these optional third-party tools.
Any use of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms under which those tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features on our website (including new tools and resources). Such new features and services shall also be subject to these Terms and Conditions.
UK note: Where any third-party tool processes personal data on your behalf, such processing is governed by the relevant provider's privacy policy. CosyFurniture is not responsible for the data practices of third-party tool providers. For any concerns regarding your personal data, please refer to our Privacy Policy or contact us directly at cosyfurniture.uk.
ARTICLE 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include material from third parties.
Third-party links on this site may redirect you to websites that are not affiliated with us. We are not obliged to review or evaluate the content or accuracy of such sites, and we make no warranties and assume no liability in respect of any third-party content, websites, products, services or any other materials accessible on or through those third-party sites.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions carried out in connection with third-party websites. Please read the policies and practices of any third party carefully and ensure you understand them fully before engaging in any transaction. Any complaints, claims, concerns or questions regarding third-party products should be directed to the relevant third party.
UK note: In accordance with the Electronic Commerce (EC Directive) Regulations 2002 (as retained in UK law), CosyFurniture is not responsible for the content of external websites linked to from cosyfurniture.uk. If you believe any linked content is unlawful or harmful, please contact us so that we may review and, where appropriate, remove the relevant link.
ARTICLE 9 – COMMENTS, FEEDBACK AND OTHER USER SUBMISSIONS
If, at our request, you submit specific content (for example, to enter a competition), or if, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post or otherwise (collectively, "comments"), you grant us the right, at any time and without restriction, to edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you submit to us. We are not and shall not be under any obligation to (1) maintain any comments in confidence; (2) pay compensation to anyone for any comments provided; (3) respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or which infringes any intellectual property rights or these Terms and Conditions.
You agree to write comments that do not infringe the rights of third parties, including copyright, trade marks, privacy, personality or other personal or proprietary rights. You also agree that your comments will not contain unlawful, defamatory, offensive or obscene content, nor will they contain any computer virus or other malicious software that could in any way affect the operation of the Service or any associated website. You may not use a false email address, impersonate any person or entity, or otherwise mislead us and/or third parties as to the origin of your comments. You are solely responsible for any comments you post and their accuracy. We assume no responsibility and accept no liability for any comments posted by you or any third party.
UK note: In accordance with the Defamation Act 2013 and the Online Safety Act 2023, CosyFurniture reserves the right to remove any user-generated content that is found to be defamatory, harmful or unlawful under UK law. Users who repeatedly submit such content may have their access to the Service suspended or permanently withdrawn.
ARTICLE 10 – PERSONAL INFORMATION
The submission of your personal information on our store is governed by our Privacy Policy, which is available on this website and forms part of these Terms and Conditions.
UK GDPR note: In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to access, rectify, erase, restrict or object to the processing of your personal data, as well as the right to data portability. To exercise any of these rights, please contact us at contact@cosyfurniture.uk. For further information, please refer to our Privacy Policy or visit the ICO website at ico.org.uk.
ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS
There may be occasions when information on our site or within the Service contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders where any information in the Service or on any associated website is inaccurate, at any time and without prior notice (including after you have submitted your order).We are not obliged to update, amend or clarify information in the Service or on any associated website, including but not limited to pricing information, except where required by law. No specified update or refresh date applied to the Service or any associated website should be taken to indicate that all information in the Service or on any associated website has been modified or updated.
UK Consumer Rights note: Notwithstanding the above, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where an error in pricing or product description is identified after an order has been placed, CosyFurniture will notify you as soon as reasonably practicable and provide you with the option to confirm your order at the correct price or cancel it for a full refund. You will never be charged more than the price confirmed at the time of purchase without your explicit consent.
ARTICLE 12 – PROHIBITED USES
In addition to the prohibitions set out in these Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any regional ordinance or any international, national or local law, rule or regulation; (d) to infringe upon or violate our intellectual property rights or those of any third party; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that could affect the functionality or operation of the Service, any associated or independent website, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, crawl, scrape or index the web or any other resource; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service, any other website or the Internet. We reserve the right to terminate your use of the Service or any associated website for any violation of the prohibited uses set out herein.
UK note: In accordance with the Equality Act 2010, CosyFurniture is committed to ensuring that no user is discriminated against on the basis of any protected characteristic, including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Any use of our platform that promotes or facilitates such discrimination will result in immediate termination of access. Additionally, under the Computer Misuse Act 1990, any attempt to gain unauthorised access to our systems or to introduce malicious code constitutes a criminal offence under UK law.
ARTICLE 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not warrant or represent that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that we may, from time to time, remove the Service for indefinite periods of time or cancel the Service at any time without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided on an "as is" and "as available" basis for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title and non-infringement. CosyFurniture, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including but not limited to loss of profits, revenue, savings or data, cost of replacement goods, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted or otherwise made available via the Service, even if advised of the possibility of such damages.
UK Legal note — IMPORTANT: Under UK law, the above limitations of liability are subject to significant statutory restrictions that cannot be excluded or restricted by contract. In particular:
Under the Consumer Rights Act 2015, CosyFurniture cannot exclude liability for goods that are not of satisfactory quality, not fit for purpose, or not as described.
Under the Unfair Contract Terms Act 1977 and the Consumer Rights Act 2015, any clause that attempts to exclude liability for death or personal injury caused by negligence is void and unenforceable.
Liability for fraudulent misrepresentation cannot be excluded under any circumstances.
Nothing in these Terms and Conditions shall limit or exclude our liability where it would be unlawful to do so.
To the fullest extent permitted by the laws of England and Wales, our total liability to you in connection with the Service shall not exceed the total amount paid by you for the product(s) or service(s) giving rise to the claim.
ARTICLE 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless CosyFurniture, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from and against any claim or demand, including reasonable legal fees, made by any third party arising out of or resulting from your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of any third party.
UK note: This indemnification clause is subject to the provisions of the Consumer Rights Act 2015. Where you are acting as a consumer, this clause shall not be construed so as to impose any obligation upon you that exceeds what is permissible under UK consumer law. "Reasonable legal fees" shall be interpreted in accordance with the costs rules applicable in the courts of England and Wales.
ARTICLE 15 – SEVERABILITY
If any provision of these Terms and Conditions is found to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms and Conditions. Such severance shall not affect the validity and enforceability of any of the remaining provisions.
UK note: This severability clause shall be interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall retain full discretion to assess the validity of any individual provision within these Terms and Conditions.
ARTICLE 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the date of termination shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.
If we determine, in our sole discretion, that you have failed, or we suspect that you have been unable, to comply with any provision of these Terms and Conditions, we may also terminate this agreement at any time without prior notice. You will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof) accordingly.
UK Consumer Rights note: In accordance with the Consumer Rights Act 2015, termination of this agreement by CosyFurniture shall not affect any statutory rights you may have as a consumer, including your right to a refund for goods not yet received or services not yet rendered at the point of termination. Any amounts owed to you at the time of termination will be reimbursed promptly and in full.
ARTICLE 17 – ENTIRE AGREEMENT
Any failure on our part to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.These Terms and Conditions, together with any other policies or operating rules posted by us on this site or in relation to the Service, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms and Conditions).Any ambiguity in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
UK note: This entire agreement clause is subject to the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977. Where any provision of this agreement conflicts with your statutory rights as a UK consumer, your statutory rights shall prevail. Nothing in this clause shall be interpreted as limiting or excluding any right conferred upon you by UK law.
ARTICLE 18 – GOVERNING LAW
These Terms and Conditions, as well as any separate agreements through which we provide you with Services, shall be governed by and construed in accordance with the laws of England and Wales.Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding their existence, validity or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your rights as a consumer to bring proceedings in your local jurisdiction where permitted by applicable law.
UK ADR note: In accordance with the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, CosyFurniture is committed to resolving disputes fairly and efficiently. If you are dissatisfied with our resolution of a complaint, you may refer your dispute to an approved Alternative Dispute Resolution (ADR) provider. Further information is available at citizensadvice.org.uk.
ARTICLE 19 – CHANGES TO THESE TERMS AND CONDITIONS
You can review the most current version of these Terms and Conditions at any time on this page.We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for any changes. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes your acceptance of those changes.
UK note: Where any changes to these Terms and Conditions materially affect your rights as a consumer, CosyFurniture will endeavour to notify you in advance by email where reasonably practicable, in accordance with the principles of fair dealing under the Consumer Rights Act 2015.
ARTICLE 20 – CONTACT INFORMATION
Website: cosyfurniture.uk
Contact: contact@cosyfurniture.uk
This website is hosted by Shopify Inc., 151 O'Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada. Information regarding the collection and processing of personal data is set out in our Privacy Policy, available on this website. cosyfurniture.uk is operated in compliance with the laws of England and Wales. Use of this site is governed by these Terms and Conditions. By using this site, you acknowledge that you have read, understood and agreed to these Terms and Conditions. These Terms and Conditions may be updated at any time and any changes will be posted on this page.
UK Legal Requirements note: In accordance with the Electronic Commerce (EC Directive) Regulations 2002 (as retained in UK law) and the Companies Act 2006, CosyFurniture is required to provide the following information:
Legally registered company in the United States of America
Legal name: CENTURIE LLC
Contact email: contact@cosyfurniture.uk
Registered country: United-States
Registered Office Address: 1111 South Governors Avenue, Dover, 19904, Delaware, United States
If you have any questions regarding these Terms and Conditions or wish to make a complaint, please contact us at contact@cosyfurniture.uk and we will respond within 5 working days.
Still Have Questions?
Visit our FAQ page at https://cosyfurniture.uk/pages/frequently-asked-questions or get in touch with our friendly customer service team — we are always on hand and happy to help.
Contact
We respond to all enquiries within 24 working hours.
Legally registered company in the United States of America
Legal name: CENTURIE LLC
Trading name: CosyFurniture
Legal structure: Limited Liability Company (LLC)
Registered address
1111 South Governors Avenue
Dover, DE 19904
United States of America
Customer Service
International phone number: +44 7418 357470
Email: contact@cosyfurniture.uk
Customer service hours:
Monday to Friday, 10am to 6pm (Paris time)
Closed on Saturdays, Sundays and public holidays
Useful Links
Contact Us: https://cosyfurniture.uk/pages/contact
FAQ: https://cosyfurniture.uk/pages/frequently-asked-questions
Track Your Order: https://cosyfurniture.uk/apps/parcelpanel